Live
Remote Assistance: Do you need a quick solution
to a technical problem? With our live remote-assistance
tool, a member of our support team can view your desktop and share control
of your mouse and keyboard to get you on your way to a solution.
How
to Get Support: A member of our support team
will talk with you first to determine the nature of the
problem. You will find the answers to security
questions and system configuration requirements on our
FAQ page.
You can also view a: demonstration of
a screen-sharing session.
SUPPORT
How It
Works:
Step 1: Once
you are on the phone with a member of our support team, you
will be directed back to this page after your support representative
provides you with a unique connection code. You will then enter
the code in the field below and click the Click Here button
to initiate the screen-sharing session.
Step 2: You
are prompted to download a small virus-free plug-in.
Step 3: With
your permission, your support representative can view your
screen and share control of your mouse and keyboard.
Step 4: You
are in full control of your computer at all times. You always
have overriding control of your mouse and keyboard, and you
can end the screen-sharing session at any time.
